conflict resolution for supervisors
conflict resolution for employees
creating excellence in customer service
time and focus management
supervisory leadership skills
teambuilding from the inside out
presentation and facilitation
invest in yourself - stress management
effective business writing
diversity in the workplace
excellence in administrative support
positive and professional workplace
effective performance evaluations
supervisory and employee development
preventing harassment in the workplace
Some of our Training programs include but are not limited to the following links.
Come and improve your skills in dealing with conflict, difficult people and group dissension. Preventing conflict before it starts, Conflict analysis, costs of conflict, critical communication skills, negotiation techniques, Chorda Conflict grid, and mediation strategies will be covered. Learn your personal conflict style with the Thomas Kilman conflict mode instrument. Learn group conflict dynamics and supervisory roles to create agreement where none has existed.
Come and improve your skills in dealing with conflict, difficult people and group dissension. Preventing conflict before it starts, Conflict analysis, critical communication skills, negotiation techniques, and mediation strategies will be covered. Learn how you personally can respond more effectively when in conflicts and your personal conflict style with the Thomas Kilman conflict mode instrument. This is an exciting and dynamic course to give you practical tools and methods for defusing all types of conflict and creating workable solutions.
Ensuring that your customers are satisfied creates loyalty and trust which translates to success. People skills, communication skills and methods to make even the most difficult customer satisfied. A hands-on ½ day of creating exceptional customer service skills for every participant. Communication methods, defining internal and external customer’s wants and needs, customer satisfaction, incompletes, success feedback methods, and much more. This workshop teaches many skills that will bring you success and will crossover to all aspects of your life. Come and create a plan for your customers that will reward you three times over.
Gain back up to two hours in your day. Kill the sticky bird that lives at your desk. Seal the cracks so that you never miss a deadline or an appointment again. Manage your time so it all gets handled. Learn the six keystones to great project management. No matter what system you use, this workshop will increase your effectiveness. Proven methods will allow you to work smarter and more productively and reduce your stress while increasing your confidence and ability to get things done.
What makes a great supervisor? Why do some supervisors excel and others fail? This training will guide you to develop your personal leadership style. Using best practice managerial and leadership skills you will learn techniques to facilitate success in everyone you work with. Some of the facets of leadership and supervision that will be covered include; Accountability that works, Giving and receiving feedback, Setting clear expectations, Creating win/win, Coaching and empowerment skills and Dealing with difficult people and situations.
This experiential workshop will guide you to maximizing the strengths of each person on your team. Learn to coach versus direct and truly empower your group to become a high functioning team. Coaching techniques will be practiced along with guidelines and best practices for developing mentoring programs. Some areas covered include:
Building on Strengths and Diversity
Clear Roles and Responsibilities – Working on common ground/making the unspoken plain and clear
Defining Excellence and Commitment to Excellence
Stress, Burnout, and Renewal – Sustaining Team Performance
If you attend meeting where the minutes are kept and the hours are lost, then this course is for you. A practical course in conducting effective meetings where you get things done and people are engaged. Learn to match the structure of a meeting to its purpose and audience. Best practices and customized meeting forms will be reviewed. All participants will receive an easy to use reference guide to Robert’s Rules of Order. You can expect that as a result of this workshop the quality of your meeting will improve exponentially.
What makes a presentation go from good to great? How do you take any subject and engage your audience so that they are on the edge of their seats wanting more? Whether you are a full time educator or a one time presenter this one day course will get you connected and communicating with your audience. Learn; concise methods of organizing presentations, Neuro-linguistic techniques for group management, three keys to excellent presentations in any environment. This fast paced experiential program will start you on the path to outstanding presentations.
The world today is a demanding stressful place and unmanaged stress is one of the largest factors contributing to reduced productivity, lost work time, and health issues. Stress can be managed and controlled and even reduced using a variety of individualized approaches. Come discover, develop and practice a personal stress reduction plan in this workshop. Many of the techniques in this course can be practiced at work with minimum interruption to your day. Your health and productivity will improve as you reduce your stress and increase your wellness.
If you correspond via email, memo or post-its this course will show you how to be more effective in written communication. Don’t allow inedible grammar or vocabulary to impede your career success. Everyone benefits if your communication is clear, professional and concise. Some of the topics covered will include; matching to your audience, professional business grammar, choosing the best communication methods, outlining techniques and drafting for clarity. Participants will develop skills to enhance their business communication skills through an individualized skill development process in this fun approach to communicating in the business environment.
An inspiring look into the benefits of diversity in society and the workplace. Drawn from examples in Nature, history and the working world you will understand the strengths that diversity in its many forms brings to the workplace and society and the weaknesses when its not present. Everyone brings a gift to a group. Greater compassion and empathy for differences are only one of the results of this workshop. Methods for building consensus and respect are explored.
Administrative support is truly the glue that keeps things together and the fuel that makes things happen in most departments. This course will help you identify the core competencies and best practices that result in excellence in administrative support. Some of the topics will include; tracking and workload measures, determining expectations, effective communication strategies and defining excellence in customer relations. Learn to identify and develop the specific methods that will assist you in providing excellence in administrative support that exceeds expectations.
Learning what is acceptable and unacceptable behavior in the workplace can make the difference between success and getting fired. This course goes in-depth regarding professionalism in the workplace. Participants will become familiar with employment law and trends in the workplace as well as the areas that most often are called into question. Professional dress, differences between unprofessional vs. professional behavior and dealing with difficult situations will also be covered. Participants will become fully aware of what professionalism is for their specific workplace and how best to maintain it.
Why do many employees fear evaluations? Why do many supervisors hate to do them? This course will show you the five key elements to great evaluations that will leave employees and supervisors excited to do them. Learn powerful “Best Practices” for building productive evaluations. Learn the language and phrases that will create objective understanding and agreement. This practical session will give you practice in conducting win/win evaluations even with the most difficult person.
If your team has to deal with people who do “Drama” or people who “When in danger or in doubt, run in circles, scream and shout”, or anywhere between these two, then this workshop is the one for you. Innovative communications techniques to create healthy boundaries and give back control and influence to participants who have to live and work in high pressure environment. You will learn to:
Set and get agreements to clear expectations with anyone
Turn difficult people into allies
Switch Right/Wrong discussions into clear choices and clear consequences
Increase your effectiveness in getting to agreement in groups or from individuals
Continuing education seminar series for supervisors and staff. Some Topics Include:
Coaching to: Clarify Expectations, Build Employee Skill, Enhance Confidence, Encourage Flexibility, Develop Motivation, Resolve Conflicts, Create High Performance
Computer Skills Development
Systematic Problem Solving
Planning for Results
Accountability in Business
Writing S.M.A.R.T. Goals
Holding Effective Meetings
From OK to Excellence
Cross Cultural Awareness
Customized courses for your staff and managers to create a work environment where respect for everyone is practiced. This is an engaging participatory workshop with lots of “ah-hah” moments of insight.